Terms And Conditions
Smart Lab UK
Our terms and conditions apply to every visitor of our website Smartlab and if you have any questions regarding these terms and condition, please contact on of our representatives by email, or call us on 01753206922 from Monday to Saturday between 9am – 6pm. All calls to this number will be recorded for quality and training purposes.
Your Agreement:
You will have access to the website to buy products and booking your device repairs. You agree that you will not use this website for any illegal purposes. By using this website, you also agree that you will not use the site in a way that is harmful or might damage the website information or any other content. You agree that you will provide accurate and correct information when buying a product or paying for any services. We will only respond to the information you provide us.
Medium of Contact:
Email is not a secure source of information, you agree that if you send us some confidential information via email, this would be at your own risk. We will not be responsibility for any loss. If you email us and expect that we will response to the same email address, we will not, and we avoid sending personal and confidential information via email to our customers.
Rights & Power:
We have right to monitor customers activities on our website. We may investigate any reported violation of these conditions or any action that shows disrespect, harass, or violates to any person or company. We have right to withdraw any product on our website. You must be 18 or over to buy our products online else your purchase will be cancelled.
Placing Order:
All orders are subject to acceptance and availability. Once you buy a product, you will receive an order confirmation via email. We will send you another email once your item is dispatched.
Product Pricing:
All products’ prices are inclusive of VAT. Please note that we have right to change the prices of our website products without prior notice to you.
Postage
The item will be dispatched to the address you provide, we will not be responsible if the address is incorrect.
Warranty:
Smart Lab provides 24 months warranty on all devices with some exceptions as detailed below. This warranty excludes any Physical Broken/Damage, Liquid Damage, Accidental Damage or Any damage caused by software tempering.
We offer 12 months warranty for any job we do to repair your device, any part installed comes with minimum 6 months warranty.
We only accept returns with a valid proof of purchase. The item must be returned with all accessories and box. We test all return items before any refund, repair or replacement.
Refund & Returns:
You have right to return the product within 30 days of purchase date. Please note the item must be in the same condition with accessories and boxed. Smart Lab returns made in-store or by mail are refunded to your original method of payment. Postage charges are not always refunded upon return, (including any shipping surcharges) Click here to find out more about the process of returning an item.
Privacy Policy:
All the information shared with Smart Lab allows us to show you the products you want with the very best shopping experience. We use your data to process your order and payment. This applies when you buy our products online or book your device repairs and pay for your repair charges.
We do not use cookies to target advertising companies. We need to use these cookies and data to maintain our web services. The main objective is to protect you against spam, fraud, and abuse.
We will also be able to measure engagements and site statistic to find out how we can make it much better for our visitors.
“We only sell our products on our website and in-store. We do not take any responsibility of any phone or item being sold online other than our website.”
“Website prices are only applicable when you book via website”
“Walk-in Prices may vary from website prices due to promotions”
GDPR Compliance Statement for Smart Lab
At Smart Lab, we are committed to ensuring the protection and privacy of your personal data. In accordance with the General Data Protection Regulation (GDPR), we have implemented robust measures to safeguard the information you entrust to us.
Information Collection and Use:
We collect and process personal data, such as your name, contact information, and device details, solely for the purpose of providing you with our mobile store and repair services. This information is used for order processing, communication, and to enhance your overall customer experience.
Data Security:
Your data security is of paramount importance to us. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Data Retention:
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Once the retention period expires, your data will be securely deleted or anonymized.
Third-Party Disclosure:
We do not sell, trade, or otherwise transfer your personal data to third parties without your explicit consent, except when required by law or as necessary for service providers involved in delivering our mobile store and repair services.
Your Rights:
Under the GDPR, you have the right to access, rectify, erase, or restrict the processing of your personal data. You may also object to the processing of your data for marketing purposes. To exercise these rights or for any inquiries regarding your personal data, please contact our Data Protection Officer at [DPO contact email].
Consent:
By using our mobile store and repair services, you consent to the collection and processing of your personal data as outlined in this GDPR compliance statement.
For a more detailed overview of our data protection practices, please refer to our Privacy Policy available on our website.
Thank you for choosing Smart Lab. We value your trust and are committed to protecting your privacy.
Smart Lab
20/11/23
Disclaimer:
The information and content on thesmartlabuk.com are provided by Smart Lab as a general source of information. All information in this website is provided in good faith, however under no circumstances, we shall have any liability for any loss or damage because of using this website or information provided on the site.
The site may have contained some content (product’s spec) links to other websites. The reliability and accuracy of these external links have not checked. Product images are for illustrative purposes only. The products specifications may not be fully accurate but near to actual product.
The site may have included testimonials or feedback/reviews by our customers. These reviews reflect the real-life experience and opinions. However, these responses are customers’ personal opinions, and may not be representative of all users of our products. We do not claim, and we suggest you not to assume that you will have the same experience as those users had.
Copyright © 2024 Apple Inc. All rights reserved.
The content of this website, including text, images, graphics, audio, video, and software, is the property of Apple Inc. and is protected by United Kingdom and international copyright laws. Apple Inc. grants you a non-exclusive, non-transferable license to use the website and its content for your personal, non-commercial use. You may not reproduce, distribute, modify, display, or create derivative works from the content of this website without the prior written consent of Apple Inc.
Apple Inc. is a registered trademark of Apple Inc. in the United Kingdom and other countries. Other product and service names mentioned on this website may be trademarks of their respective owners.
Copyright © 2024 Samsung Inc. All rights reserved.
All rights to and ownership of the products featured on this website are expressly reserved to Samsung Inc. As the rightful proprietor of a diverse range of cutting-edge technologies, hardware, software, and associated documentation, Samsung Inc. asserts exclusive control over its intellectual property. The declaration ‘All rights reserved to Samsung Inc.’ underscores our commitment to safeguarding proprietary developments. Any unauthorized use, reproduction, modification, or distribution of Samsung’s products or intellectual property is strictly prohibited and may result in legal consequences. This statement serves as a clear notice of our dedication to upholding brand integrity and preserving the innovative technologies that define Samsung Inc. in the marketplace.
